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We build AI systems — and get them into production.

Software, models and the infrastructure underneath — delivered, integrated, adopted, and handed over to your team.

Not a demo, and not a proof of concept that impresses a meeting and then stalls. Production means live data, real integrations, measured acceptance criteria and people using it in their actual workflow. This page is how we do that, who does it, and what you end up owning.

The work
AI software, the models inside it, and the compute underneath.
Across software, private AI infrastructure and physical AI.
How it ends
A running system on your accounts.
Documentation, runbooks, a named owner — and six months of warranty.
How it starts
From an approved design — ours or yours.
We don’t quote a build from a brief · AI Solution Blueprint
10AI systems taken to production
10engineers in the AI practice
3–9months for a typical implementation
6months of warranty after acceptance

Systems we took to production

Not pilots. Each of these runs on live data, inside a business process, with the numbers measured on the engagement.

Four production LLM products

A talent-visa platform: RAG drafting grounded in the client’s own document sets, case-manager workflow, SLA monitoring and a support assistant.

AI identity verification, inline

A lending marketplace: document authenticity, face match, liveness and behavioural signals, embedded in the live loan-origination flow rather than beside it.

Autonomous document control

Civil-aviation MRO: computer vision over maintenance packages — page classification, signature and stamp detection, cross-package consistency — shipped as a CLI and an HTTP API.

All case studies →

What we build

Implementation isn’t a fourth kind of project — it’s how the three things we build actually reach production.

01

Software & AI

LLM applications and RAG pipelines over your own documents, AI agents and workflow automation, document intelligence and computer vision, data platforms, and the integrations into the systems you already run.

02

Private AI Infrastructure

Inference and training clusters, GPU compute, networking, storage and the platform layer — deployed, benchmarked and handed over as a running environment rather than a delivery of boxes.

03

Physical AI

Edge inference, robotics integration, digital twins and simulation — where the system meets machines, sensors and a physical process that doesn’t pause for a deployment window.

Most real projects are two of these at once — a solution and the compute it needs. One delivery team scoping both is the reason they land together.

The model is the small part.

Roughly 80% of getting AI into production is data engineering, integration, governance and measurement — work that has nothing to do with the model itself. The most common blocker is data: a pilot runs on a curated slice, while production needs continuous, governed access to live data across systems.

Which is why a proof of concept optimized for a demo has to be rebuilt to scale — and the rebuild is where momentum dies. We build the first increment as a small production system, not as a demo we’ll fix later.

PilotProduction
DataA curated, hand-cleaned sliceContinuous, governed, live — across systems
UsersA few, supervisedEveryone in scope, by default
Wrong answersTolerated, watched by the teamCaught by a wired-in fallback and monitoring
IntegrationOften mocked or manualConnected to the real workflow and systems
OwnershipThe project teamA named operations owner, for the system’s life

The long version: From Blueprint to Implementation · Why AI pilots fail

How we deliver

Six phases, each with an explicit “done.” A production implementation typically runs three to nine months, depending on scope and the state of your data. For clients on the full adoption track, these continue from the blueprint.

01Foundations & environment

Data pipelines, platform, environments, CI/CD, identity and secrets, observability, governed data access.

Done: the solution has live, governed data to run on.

02Iterative build

Built to the design in increments — the model and agent layer, integrations, workflow, guardrails and human-in-the-loop points. Never one big bang.

Done: an end-to-end version runs on real inputs.

03Evaluation

Tested against the acceptance criteria on a held-out set: accuracy, latency, cost per transaction, safety, red lines. Results go on the record, not into a slide.

Done: it clears the agreed thresholds — not a demo.

04Production pilot

Small but real — live traffic, monitoring on, human fallback active, wired into the actual workflow rather than run beside it.

Done: it holds up on production data and the metric moves.

05Rollout & change management

Training, workflow redesign, support, and the review points the design specified. The phase companies most often under-resource.

Done: the intended users use it by default.

06Operate

Monitoring for drift and quality decay, retraining triggers, security upkeep, run-cost management, and an owner with a name.

Done: — it isn’t. This phase runs for the life of the system.

You see the build while it’s happening

A weekly status call — more often at the start and again through testing and acceptance. Not a report read out to you; a call where you can ask.
Access to the tracker — what is being done, by when, and how the work is broken up. Not a summary prepared for you the night before.
Approved before built — the interface is designed and signed off against the acceptance criteria first, and the build follows it.
What we need from you — a business owner who can decide, access to the data, and someone from each system we integrate with. Most delays live here rather than in the code.
Changes to the agreed design are change requests against a baseline, not arguments about what was meant. That is the practical value of building from an approved specification.

Who builds it

Ten engineers work on AI solutions full time, alongside the infrastructure practice that deploys the compute underneath them. Teams are assembled to the design rather than allocated from a bench — so you deal with the same people from scoping through acceptance, and the architect who wrote the technical design stays on it until the system is accepted into production.

Technical lead

Owns the architecture and the technical decisions, from design through acceptance.

Product lead

Owns scope, schedule and acceptance criteria, and runs the engagement end to end. Your single point of contact.

AI/ML engineers

Typically two, full-cycle: model and agent development, evaluation, and taking it to production. On research-heavy work this splits into a scientist who tunes the model and an engineer who productionizes it.

Backend / full-stack

The services, APIs and integrations — and the interface, where the solution needs one.

Not standard in this industry

Designer

The interface is designed and approved against the acceptance criteria before it is built, not decorated afterwards. Adoption is the phase most builds fail at, and this is where that starts.

Added by the work

A delivery manager on larger engagements. Infrastructure and network engineers when the solution needs its own compute. Edge and robotics engineers for physical AI.

Hong Kong · Dubai · Beijing · Delaware (USA). Delivery runs on Asia and Gulf hours, with working overlap into Europe and the US East Coast. Team composition is fixed in the proposal against the approved design.

Three ways to use the design

A specification written to be executable by any competent team is only worth something if you are actually free to use it that way.

Most common

We build it

Our team runs all six phases end to end. One point of accountability for the result.

Hybrid

Your engineers and ours in one team — typically we own the AI and integration layer, you own the domain systems and carry the knowledge forward.

Your team, our oversight

You build; we review the architecture, the evaluation design and production readiness at defined gates.

What you end up with

Implementation ends on a signature, the same way the design did — against criteria agreed before anyone wrote code.

Sample · illustrative form
Accepted into production: ‹solution name›
Acceptance record · issued on completion of the production pilot and rollout
Acceptance — ‹criteria from the design, tested on production data, result recorded›
Integration — ‹systems connected, data flowing, fallback wired in›
Adoption — ‹users in scope, using it by default, in the real workflow›
Operations — ‹named owner, monitoring live, retraining triggers defined, run cost baselined›
Handover — ‹code, IaC, as-built architecture and runbooks delivered to your accounts›
This is the form of the output — a production acceptance, not a launch announcement. Sample — form, not real data.
The IP and the code are yours — source, infrastructure-as-code, prompts, evaluation sets and documentation, delivered to your accounts and repositories.
No runtime dependency on us — nothing runs on Haink infrastructure unless you ask for it. If we part ways after handover, the system keeps working and your team can maintain it.
Six months of warranty — after acceptance, defects are ours to fix for six months, as standard and in the contract. It is a long warranty for this kind of work, and it is deliberate: a team that expects to be called back builds differently.

We don’t quote a build from a brief.

Not as a policy — as arithmetic. To price and schedule an implementation honestly, someone has to have settled which models and agents, what level of autonomy, which systems it integrates with, how data flows, what security applies and what “done” means. Those are also the things that move the number, along with the state of your data and how far the rollout goes. If they aren’t settled, a quote is a guess — and the gap between the guess and the reality is exactly where AI budgets double.

Have an approved specification? Bring it — we’ll read it and tell you where it’s thin before quoting anything. Don’t have one? Then that is the first project, and it is far cheaper than finding out mid-build.

Start with a blueprint →

Start where you actually are.

If you have a design, bring it — the review is short and it tells you more than a proposal would. If you don’t, that’s the first thing to build.

Frequently asked questions

Can you just build what we’ve already specified?

Yes, if the specification settles what a build depends on — models and agents, autonomy, integrations, data flow, security and acceptance criteria. Send it over; the review is the fastest way to find out, and it is usually short.

What if we don’t have a design?

Then that is the first project, and it isn’t ours to skip. The AI Solution Blueprint produces the functional and technical design — one system from $30,000 in 5–6 weeks, or from $15,000 per initiative across a portfolio, and executable by any competent team, including one that isn’t us.

Can our own team build it instead of you?

Yes, and sometimes that is the right call. That is why the design is written to be portable. We also take oversight-only engagements: you build, and we review the architecture, the evaluation design and the production-readiness gates.

How long does implementation take?

Three to nine months for a production implementation, depending on scope. The honest driver is your data — whether it is accessible, governed and continuous, or has to be made so. The timeline is fixed in the proposal against the approved design.

Who owns the code, and what happens if something breaks?

You own it — source, infrastructure-as-code, prompts, evaluation sets and documentation, delivered to your accounts. Defects are covered for six months after acceptance as standard, in the contract. Beyond that, ongoing operation is a support arrangement if you want one, or your team’s, with the runbooks we hand over.

Can you deploy the infrastructure as well as the software?

Yes, and it is a common shape — inference or training clusters, networking, storage and the platform layer, deployed and benchmarked alongside the solution. See Private AI Infrastructure.