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Case Study · Fintech · online lending

AI identity verification for a loan marketplace

An online lending marketplace was losing good customers to slow manual review while fraud still slipped through. We replaced manual checks with a multi-stage AI verification pipeline embedded directly in the loan-origination flow.

−75%Fraudulent applications
−60%Verification time
+35%Conversion
4-stageVerification pipeline

The challenge

Manual identity review was slow and inconsistent — it frustrated legitimate applicants (hurting conversion) while still letting fraudulent applications through. The business needed speed and accuracy at the same time.

What we built

Document authenticity

Computer-vision checks that detect tampering, forgery and template anomalies on submitted identity documents.

Face matching

Matching the document photo to a live selfie with calibrated thresholds tuned to the marketplace's risk appetite.

Liveness detection

Active and passive liveness checks to defeat photo, video and mask spoofing attempts.

Behavioral analysis

Signals across the application session that surface coordinated and synthetic-identity fraud patterns.

Results

Figures reflect outcomes measured on this engagement. Client withheld under NDA.

−75%fraudulent applications
−60%verification time
+35%conversion

Each stage was tuned to the marketplace's fraud profile and wired into the origination flow so verification happens inline, not as a separate manual step. Models are monitored for drift and retrained as fraud patterns evolve.

Related resources

ServiceAI & Machine LearningComputer vision, verification and fraud modelsServiceSecurity & ComplianceSecurity engineered into the productCase StudyContent Moderation AI92% precision, 75% tickets auto-resolved

Have a similar project in mind?

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