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Case Study · Public sector

Branch network optimization for a public-services operator

A public-services operator needed to place service branches for maximum accessibility under real-world constraints. We combined geospatial machine learning, optimization and digital-twin simulation to validate the plan before anything moved.

+42%Service accessibility
−35%Waiting time
+28%Citizen satisfaction
Digital twinValidated pre-rollout

The challenge

Branch placement decisions were made with limited data and no way to test outcomes in advance — risking expensive moves that might not improve access or reduce waiting times.

What we built

Geospatial ML

Modeling over population density, transport accessibility and demand to understand where service is needed most.

Genetic-algorithm placement

Optimization that searches placement options against multiple objectives and constraints.

Digital-twin simulation

A simulation of the network to validate the proposed plan and predict outcomes before committing.

Decision support

Clear, explainable outputs so decision-makers could trust and act on the recommendations.

Results

Figures reflect outcomes measured on this engagement. Client withheld under NDA.

+42%service accessibility
−35%waiting time
+28%citizen satisfaction

Data modeling, optimization and simulation worked together: ML found the patterns, optimization searched the options, and the digital twin let stakeholders validate the plan before a single office moved.

Related resources

ServiceData & AnalyticsGeospatial modeling and digital twinsServiceAI & Machine LearningOptimization and simulation modelsCase StudyLLM Ecosystem−45% case processing time

Have a similar project in mind?

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